Welcome to Identity Lingerie online clothing store operated by Identity Lingerie Ltd (“we,” “us,” or “our”). By accessing or using our website (https://identitylingerie.com/) and purchasing products from us, you agree to be bound by the following Terms and Conditions (“Terms”). These Terms apply to all users of the website, including customers, merchants, vendors, browsers, and contributors of content. Please read these Terms carefully before using our website. If you do not agree to these Terms, you may not access the website or use our services.


Your use of the IDENTITY LINGERIE website and its services signifies your acceptance of these Terms. If you do not agree to any part of these Terms, please refrain from using our website.


We reserve the right to modify, update, or replace any part of these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review these Terms periodically for updates. Your continued use of the website after any modifications signifies your acceptance of the revised Terms.


4.1 Age Restriction: By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence or have obtained the necessary consent from a parent or guardian for any minor dependents using the site.

4.2 Personal Information and Marketing: By providing your personal information, you agree that we may use it for marketing services. By providing your email, you will be subscribed to our email list to receive promotional content and updates.

4.3 Shipping Delays: We are not responsible for shipping company delays, and any delivery timeframes provided are estimates.

4.4 Processing Time for Pre-order and Custom Items: Pre-orders, custom size/length/design and embroidered items will take an additional 15-21 working days for processing.

4.5 Non-Returnable Custom Items: Custom size/length/design and embroidered items are non-returnable and cannot be refunded.

4.6 Return Policy: In the case of a return, the delivery cost is not refundable. The customer is responsible for the cost of the return label.

4.7 International Returns: Customers returning items from outside the UK must label the parcel as “returning goods” to prevent duty payments. We are not responsible for any duty payments on returned items.

4.8 Customs Duties: Orders placed from outside the United Kingdom may incur customs duties. Kindly be aware that we cannot be held responsible for any duty payments.

4.9 Lost Item Responsibility: In the event of a lost item caused by the shipping courier, we will be not responsible for it.


Prices for our products are subject to change without notice.

 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.


6.1 Acceptance Criteria: To be eligible for a refund, a returned item must meet the following criteria:

  • There are no stains, make-up, deodorant, etc. on both outside and inside of the item.
  • There are no signs of wear and tear.
  • The item has its original packaging, including tags.
  • The item has to be posted within 30 days of the original purchase.


      7.1 Copyright: All content on the Identity Lingerie website, including images, text, logos, and graphics, is protected by copyright and other intellectual property laws.

      7.2 Prohibited Use: You may not reproduce, distribute, modify, or use any content from our website without our explicit written permission


      8.1 Personal Information: We take privacy and data protection seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.


      9.1 Disclaimer: We do not warrant that the website will be error-free, uninterrupted, or free of viruses. Your use of the website is at your own risk.

      9.2 Limitation of Liability: In no event shall Identity Lingerie Ltd or its affiliates be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the website or the products purchased.


      If, at our request or voluntarily, you provide certain specific submissions (e.g., contest entries) or share creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, postal mail, or through other means (collectively, “comments”), you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize any comments you forward to us, without any restriction or compensation to you. We reserve the right, but are not obligated, to monitor, edit, or remove content that we find, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

      By submitting comments, you acknowledge and agree to the following:

      1. No Obligation of Confidentiality: We are and shall be under no obligation to maintain any comments in confidence.
      2. No Compensation: You will not be entitled to any compensation for the comments you provide, whether used or not.
      3. No Obligation to Respond: We are not obligated to respond to any comments you submit.
      4. No Violation of Third-Party Rights: You affirm that your comments will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
      5. Lawful and Appropriate Content: Your comments will not contain libelous, unlawful, abusive, or obscene material, nor will they contain any computer virus or other malware that could affect the operation of the Service or any related website.
      6. Authenticity and Accuracy: You shall not use a false email address, pretend to be someone other than yourself, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy and authenticity of the comments you make.
      7. No Liability for Comments: We assume no responsibility and liability for any comments posted by you or any third party.

      By providing comments, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such comments worldwide and in any media. You also grant us the right to use the name you submit in connection with the comments, if we choose to do so.

      We respect intellectual property rights and expect our users to do the same. If you believe that any content on our website infringes upon your intellectual property rights, please notify us promptly so that we may take appropriate action.

      By submitting comments to our website, you agree to indemnify, defend, and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses arising out of or relating to your comments or any violation of these Terms of Service.

      We reserve the right to refuse or remove any comments that we believe, in our sole discretion, violate these Terms of Service or are otherwise inappropriate or harmful to our website and its users.

      If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].

      Last Updated: 29.07.2023


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