Delivery & Returns
United Kingdom
Delivery
Royal Mail – Tracked 24h: 1-3 working days, £4.90.
Please Note: processing time for custom-made and pre-order items take extra 15-21 days.
Please email us at customercare@identitylingerie.com if you have any questions.
Returns & Refunds
Afraid of getting the wrong size? Don’t worry we offer 30 Day Returns & Exchanges!
We kindly suggest thoroughly reviewing our Size Chart to ensure a satisfactory fit and avoid any potential disappointment.
Noteworthy fact: an overwhelming majority of 97% of our clients are satisfied with the size they received.
We want to emphasize that our products go through a meticulous packaging process and stringent quality control checks before being dispatched. This ensures that they reach you in impeccable condition, leaving no room for any less than excellence.
To reduce our environmental footprint, we opt to resell returned products rather than disposing of them.
In order for a returned item to be accepted and resold, it should meet the following criteria:
– there are no stains, make-up, deodorant, etc. on both outside and inside of the item
– there are no signs of wear and tear
– the item has its original packaging including tags
– the item has to be posted within 30 days
Kindly note, custom size/length/design and embroidered items are non-returnable.
If you would like to return your items please email us at customercare@identitylingerie.com with your name and order number for further instructions.
Worldwide
Delivery
• International Tracked: 8-10 working days, £9.90 which is roughly €11.60 (may vary from the exchange rate).
• Express Delivery: 1-3 working days, £25 which is roughly €29 (may vary from the exchange rate).
US
• International Tracked: 10-16 working days, $17.15 (£13.50).
• Express Delivery: 1-4 working days, $37.97 (£29.90).
Canada
• International Tracked: 10-16 working days, £15.90 which is roughly $27 CAD (may vary from the exchange rate).
• Express Delivery: 1-4 working days, £39.90 which is roughly $68.23 CAD (may vary from the exchange rate).
Australia & New Zeland
• International Tracked: 10-16 working days, £15.90
• Express Delivery: 2-5 working days, £49.90
Other regions
• International Tracked: 10-16 working days, £13.90 ($17.65).
• Express Delivery: 1-4 working days, £39.90 ($50.67).
Please Note: processing time for custom-made and pre-order items take extra 15-21 days.
*Orders placed from outside the United Kingdom may incur customs duties.
Please email us at customercare@identitylingerie.com if you have any questions.
Returns & Refunds
Afraid of getting the wrong size? Don’t worry we offer 30 Day Returns & Exchanges!
We kindly suggest thoroughly reviewing our Size Chart to ensure a satisfactory fit and avoid any potential disappointment.
Noteworthy fact: an overwhelming majority of 97% of our clients are satisfied with the size they received.
We want to emphasize that our products go through a meticulous packaging process and stringent quality control checks before being dispatched. This ensures that they reach you in impeccable condition, leaving no room for any less than excellence.
To reduce our environmental footprint, we opt to resell returned products rather than disposing of them.
In order for a returned item to be accepted and resold, it should meet the following criteria:
– there are no stains, make-up, deodorant, etc. on both outside and inside of the item
– there are no signs of wear and tear
– the item has its original packaging including tags
– the item has to be posted within 30 days
Important: If you are returning items from outside the UK, kindly remember to label the parcel as “returning goods” to prevent duty payments. Please note that we cannot be held responsible for any duty payments.
Kindly note, custom size/length/design and embroidered items are non-returnable.
If you would like to return your items please email us at customercare@identitylingerie.com with your name and order number for further instructions.
