Delivery & Returns

United Kingdom

Delivery

❤ Royal Mail – First Class (no tracking) delivery costs £3.90 and takes 2-3 working days.

❤ Royal Mail – Tracked 24h delivery costs £4.90 and takes 1-2 working days.

❤ Royal Mail – 1 Day Guaranteed £8.90. Delivery by 1 pm next day if order placed before 8 am.

Please email us at support@identitylingerie.com if you have any questions.

Returns & Refunds

❤ Afraid of getting the wrong size? Don’t worry we offer 30 Day Returns & Exchanges 🙂

Interesting fact: 97% of our clients are satisfied with the size they received.

We highly recommend carefully checking our Size Chart to avoid disappointment.

We would like to assure you that all our products are securely packaged and thoroughly checked before dispatch. Therefore, they never arrive damaged or in any condition but excellent!

As an ethical brand who cares about our planet and the environment we resell returned items instead of disposing of them.

If the returned item does not meet the criteria below it won’t be accepted:
– there are no stains, make-up, deodorant, etc. on both outside
and inside of the item
– there are no signs of wear and tear
– the item has its original packaging including tags
– the item has to be posted within 30 days

❤ If you would like to return your items please email us at support@identitylingerie.com with your name and order number for further instructions.

Worldwide

Delivery
❤ EU
• International Standard (no tracking): 7-14 working days, £6.80.
• International Tracked: 4-7 working days, £12.90.
• DHL Express: 1-2 working days, £29.90.

 

❤ US
• International Standard (no tracking): 7-14 working days, £9.90 ($12.57).
• International Tracked: 4-7 working days, £15.50 ($19.68).
• DHL Express: 1-3 working days, £29.90 ($37.97).

 

Canada
• International Tracked: 3-6 working days, £19.90.
• DHL Express: 1-3 working days, £34.90.

 

Worldwide
• International Standard (no tracking): 7-14 working days, £9.90 ($12.57).
• International Tracked: 4-7 working days, £15.50 ($19.68).
• DHL Express: 1-3 working days, £39.90 ($50.67).

 

Please email us at support@identitylingerie.com if you have any questions.

 

Returns & Refunds

❤ Afraid of getting the wrong size? Don’t worry we offer 30 Day Returns & Exchanges 🙂

Interesting fact: 97% of our clients are satisfied with the size they received.

We highly recommend carefully checking our Size Chart to avoid disappointment.

We would like to assure you that all our products are securely packaged and thoroughly checked before dispatch. Therefore, they never arrive damaged or in any condition but excellent!

As an ethical brand who cares about our planet and the environment we resell returned items instead of disposing of them.

If the returned item does not meet the criteria below it won’t be accepted:
– there are no stains, make-up, deodorant, etc. on both outside
and inside of the item
– there are no signs of wear and tear
– the item has its original packaging including tags
– the item has to be posted within 30 days

❤ If you would like to return your items please email us at support@identitylingerie.com with your name and order number for further instructions.

50% OFF
£10 GIFT CARD
NEXT TIME
15% off
FREE DELIVERY
20% off
NEXT TIME
£5 GIFT CARD
FREE GIFT BAG
FREE BRA
30% off
FREE SCRUNCHIE
win a gift!
Sign up for news & offers and spin the wheel.
  • New subscribers only
IDentity Lingerie
Select your currency
0