Delivery & Returns

United Kingdom

Delivery

FREE Standard Delivery applies on orders over £50 (takes 1-4 working days).

❤ Our standard UK delivery costs £2.90 (takes 1-4 working days).

❤ strong>NEXT DAY Delivery (order before 4pm Mon-Fri) costs £7.30. Receive by 1pm Next Days!

Please email us at support@identitylingerie.com if you have any questions.

Returns & Refunds

We have a FREE 30 Day UK Returns & Refunds Policy. All returns must be sent within 30 days of the reciept of your order.

Please make sure to carefully check our Size Chart to avoid disappointment.

We would like to assure you that all our products are securely packaged and thoroughly checked before dispatch. Therefore, they never arrive damaged or in any condition but excellent!

Please note: we only accept items with labels on them. We DO NOT accept returns of items with signs of wear and tear such as marks, stains, scratches, smell, etc.

If you would like to return your items please email us (support@identitylingerie.com) with your name and order number for further instructions.

Worldwide

Delivery

Prices:
FREE delivery (no tracking) applies on orders over $100 (£68)
Standard delivery (no tracking) cost $7.35 (£5)
Tracked delivery cost $12.80 (£8.71)

Speed:
Europe: 5-10 working days.
USA: 8-14 working days.
Canada: 10-18 working days.
North & South America: 10-18 working days.
Australia & New Zealand: 10-18 working days.
Asia: 8-14 working days.
Africa: 10-16 working days.

Please email us at support@identitylingerie.com if you have any questions.

Returns & Refunds

We have a 30 Day Returns & Refunds Policy. All returns must be sent within 30 days of the receipt of your order.

Please make sure to carefully check our Size Chart to avoid disappointment.

We happily accept and refund International Orders. Note that the cost of return is covered by the Buyer. In other words, we accept International Returns but do not cover the cost of International postage.

We would like to assure you that all our products are securely packaged and thoroughly checked before dispatch. Therefore, they never arrive damaged or in any condition but excellent!

Please note: we only accept items with labels on them. We DO NOT accept returns of items with signs of wear and tear such as marks, stains, scratches, smell, etc.

If you would like to return your items please email us (support@identitylingerie.com) with your name and order number for the further instructions .

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