International Delivery Dates & Prices:

Europe:  5-10 working days.

USA: 8-14 working days.

Canada: 10-18 working days.

Australia & New Zealand: 10-18 working days.

Asia: 8-14 working days.

Africa: 10-16 working days.

➤ International Delivery Price:

• Free (no tracking): Orders over $100 (£68)

• $7.29 (no tracking): Orders under $100 (£68)

• $16.17 (tracked): Orders under $100 (£68)

UK Delivery Dates & Prices

• Standard: 2-4 working days.

• 1 Day: Guaranteed by 1 pm next day except Saturdays and Sundays. Your order should be placed on a business day before 12 pm. Costs £7.30

➤ UK Delivery Prices

• Free for order over £50. Please note that 1 Day delivery costs £7.30 even on orders over £50. 

• £2.70 for orders under £50.

Returns & Refunds

We have a 30 Day Return & Refund Policy which applies to ALL (UK & International) customers.

Free UK Returns: Delivery cost of returns within the UK is covered by IDentity Lingerie. Please DO NOT attempt to return items without emailing us first ( and receiving further instructions. 

International Returns: Although we will happily accept and refund International Returns, the cost of return is covered by the Buyer. In other words, we accept International returns but DO NOT cover the cost of International postage. 

➤ Useful Note:  We DO ACCEPT returns of Panties/Strings/Thongs etc.

Please make sure to carefully check our Size Chart to avoid disappointment.

We would like to assure you that all our products are very securely packaged and thoroughly checked before dispatch, therefore, they never arrive damaged or in any condition but excellent!

Please email us at if you have any questions.

Warm Regards,

IDentity Lingerie




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