Delivery & Returns
United Kingdom
Delivery
FREE delivery applies on orders over £50 (takes 2-4 working days).

Our standard UK delivery costs £2.90 (takes 2-4 working days).

Pre-orders: delivery takes 2-3 weeks.

If your order contains both pre-order & non pre-order items, we will deliver them separately with no extra delivery charges (non pre-order items will be delivered in 2-4 working days and pre-order items will be delivered in 2-3 weeks). If you would like to receive both items together please leave a customer note at the check out or contact us via email.

Please email us at support@identitylingerie.com if you have any questions.

Returns & Refunds

We have a FREE 30 Day UK Returns & Refunds Policy.

Please make sure to carefully check our Size Chart to avoid disappointment.

We would like to assure you that all our products are very securely packaged and thoroughly checked before dispatch, therefore, they never arrive damaged or in any condition but excellent!

Please note: we only accept new items with labels on them. We DO NOT accept returns of items with signs of wear and tear such as marks, stains, scratches, smell, etc.

If you would like to return your items please email us (support@identitylingerie.com) with your name and order number for the further instructions.

Worldwide
Delivery
Prices:
FREE delivery (no tracking) applies on orders over $100 (£68)
Standard delivery (no tracking) cost $9.90
Tracked delivery cost $16.80

Speed:
Europe: 5-10 working days.
USA: 8-14 working days.
Canada: 10-18 working days.
North & South America: 10-18 working days.
Australia & New Zealand: 10-18 working days.
Asia: 8-14 working days.
Africa: 10-16 working days.

Pre-orders: it takes additional 2 to 3 weeks to arrive. For example, pre-order to Europe will take 5-10 working days + additional 2 to 3 weeks.
If your order contains both pre-order & non pre-order items, they will be delivered together in accordance to our pre-order delivery times.

Please email us at support@identitylingerie.com if you have any questions.

Returns & Refunds

We have a 30 Day Returns & Refunds Policy.

Please make sure to carefully check our Size Chart to avoid disappointment.

We will happily accept and refund International Returns, the cost of return is covered by the Buyer. In other words, we accept International returns but do not cover the cost of International postage.

We would like to assure you that all our products are very securely packaged and thoroughly checked before dispatch, therefore, they never arrive damaged or in any condition but excellent!

Please note: we only accept new items with labels on them. We DO NOT accept returns of items with signs of wear and tear such as marks, stains, scratches, smell, etc.

If you would like to return your items please email us (support@identitylingerie.com) with your name and order number for the further instructions .

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